FAQ

How can we help you ?

1

You can log in to https://v2.shootpro24.com/login with your Registered email-ID and Password. If you are a new user or haven't registered with Shootpro24 before, create a new account by clicking on "sign-up" https://v2.shootpro24.com/register on the login page.

photo editing services-login

If you’re a new registration:

register

On the login page click Sign-up > Fill in the Form > Agree Our T&C > Register!

2

You can create a new project by logging into Shootpro24 with your e-mail ID and Password. You will land on your personalized page where you can create your new project by clicking on “+ Add New" button which is at the top-left side under the main menu bar.

See the process below:

home page

Click on "+ Add New" button for creating a new project

creating project

A pop-up window will appear where you need to enter your "Project Name" (1).

Select the type of project (Photo or Video) (2).

Click on the “Create” (3) button to proceed.

3

Once you create the new project and select the type of project under photo, a new page for selecting the services will be displayed . Click on required service boxes to select a service.

photo editing services
4

The professional photo editing services at shootpro24 offers:

Adobe Lightroom Edit

Photo Retouching

Album Designing

Clipping/E-Commerce Editing

Manipulation

Restoration

Channel Masking

5

After you have selected the required services click "Next" button at the bottom to continue. To set editing preferences you may slide up a new page for adding "Editing Instructions and Input/output format details"

You can add general Instructions on the input box or our experts at Shootpro24 can upload your instruction as a file. To attach Instruction file, click the "Upload Instruction as File" Button.

instruction as a file
6

If you have limited images and you want to specify instructions for each image, you can use "Provide Image-wise Instruction" button.

Once you click on "Provide Image-wise Instruction" button, there shows a small popup for adding the count of images. Enter the total "number of images" and click "OK" to continue to the next popup.

Image-wise instruction

The next popup contains two columns. The first column is for entering the image name and the second column is for adding instructions. You can enter the "Image names" and "Instruction" for each images and then click "Save" to continue.

Image-wise instruction
7

No. If you’ve selected the "Adobe Lightroom Edit" service while choosing the type of service, then it’ll have an additional section for selecting "Input File Info". You can choose the catalog you were using. There is an additional option for downloading the Lightroom catalog.

Input File Info
8

Yes, there are advanced image editing options which you can set while uploading the photos.

Advanced Settings

Advanced Setting has four options and they include:

DPI (Dots Per Inch)

Color space

Color profile

Select Channel

You can add details to these options and click "Next" to continue.

9

No. If you selected the service "Adobe Lightroom Edit", "Advanced Settings” option is replaced with "Advanced Export Settings".

Advanced Export Settings
10

Advanced Export Settings Contains:

File settings

Image sizing

Advanced Export Settings

"File Settings” (1) will have the options like "select color space" , "Quality", and "limiting the file size to".

“Image Sizing” (2) includes options like “Width", "Height", "Unit", "Resolution in Pixels" and "Don’t Enlarge the image".

After completing/choosing the required sections click "Next" to move on to the next section.

11

This section is for adding “Additional Information" on the project if any.

Additional Info

This section includes:

Project Name

Date of Event

Number of Images

Type of Event

You can add details to corresponding input boxes and click "Next" to proceed.The project is created. You can see your project home page now.

12

To download Adobe Lightroom catalog, there is a download icon for each catalog boxes.

Lightroom Catalog
13

Yes. We will return your images in the following formats:

Lightroom Catalog

JPEG

PNG

TIFF

PSD (with Layers)

PSD (without Layers)

Other

You can select from this list or mention the output type by clicking “Other" option.

14

To receive the photos in your desired format, you have to select the “Output Type” while uploading the file for editing. Output type changes according to the services selected.

15

There are five different pricing packages are available for Video Editing. They are:

Shootpro24 Signature Package

Collaborate & Create Package

Custom Cinematic Production

GoPro Video editing

Corporate or Event Video Editing

Select from the most appropriate pricing package and proceed for next.

16

You can set Video Editing after selecting the project type as "Video" on step 1, it will display a new page.

Video project

This page will give you some options such as:

Project Name

Pricing Packages

Color Correction Range

No. of Camera

Type of Event

Date of Event

General Instruction

17

To upload your image or video files, you may simply login with your e-mail ID and password at Shootpro24 to create a new project.

Once you create the project, it will display the new project home page. There are two boxes displayed at the home page and you can see a "+ Upload" button on the second menu bar.

File uploading

Click on " + Upload "(1) button, It will show a list of options such as "New Folder" , "Upload Folder" and "Upload Files". You can select the appropriate option from this list.

You can also use the "click here" button on the first box (2) to upload photos or videos/ you can drag and drop files into the first box (2) to upload files.

The second "Upload Folders" box (3) can be used if you want to upload files as a folder.

18

When the uploading has initiated, it will display a popup on the left side at the bottom of your project window. It shows the progress of upload, number of uploads, time elapsed, and time remaining.

File uploading progress
19

You can submit the project for editing by clicking "Submit for editing" button at the bottom on the right hand side of your screen.

Submit Button
20

Yes, you can submit the project for editing if you have large size of files and don't want to wait until the project upload is over. To avoid this inconvenience, we have set an option for you to submit the files automatically for editing. This how it is done:

Auto Submit Option

When you start uploading the file there displays a upload status box which contains a checkbox where you can tick "Submit Project for editing after finishing current upload". It will enable your project to automatically submit for editing once the file upload is over.

21

Our standard processing time is 7-10 business days. Once you submit a project with us it will accepted and assigned for editing. For both Videos and Photos you can watch the progress logging in your page with Shootpro24. Changes and new files needed during the first round can delay the process, of course, but with every project we work to deliver a finished product to you within a reasonable time.

22

Well, you can communicate with Shootpro24 team in 2 ways. One is through "Direct Chat" (1) and the other is through submitting a comment in the "comment box" (2).

Auto Submit Option
23

Our Direct Chat facility will enable you to chat with our Editor or Production Managers. You can communicate with our editor or production manager at any time. If the editor or project manager is online, our "direct chat icon" (1) will show a green dot. You can also access the direct chat from the commenting section.

Direct Chat Option
24

Our commenting section is to enable you to make comments about your project. We have facilitated it to attach (1) documents or files with your comments. To make comments type in the "Write your comment here" area at the bottom of the commenting section.

commenting section

To post the comments type your comment and press "enter" key or click the "sent" (2) icon.

Use "Control + Enter" keys to add a new line.

Click on the "Reply"(3) button on each comment to reply to any comments.

25

Yes, we do provide alternative options for our customers who have their files with images or videos uploaded on some other servers like Dropbox. In case, you don't want to upload the files again on our server, we provide you the convenience to share the Link (1) details or FTP (2) details with us.

alternative options
26

To add the link details, Click the "Link Icon"(1) on the project inner page at the left side.

Link Details

You will be shown a new section (2) where you can add the link, no. of images and the instructions.

In case, if you have multiple links and you want to add all those, Click on "Add new" (3) button at the left side.

Now, you want to remove an added link. What you need to do is click on “Remove” (4) button to remove the link details.

27

To add the FTP details, Click the FTP button (1) which is at the left side of the project’s inner page. You’ll see a new section to add the FTP Details.

Link Details

The FTP Details (2) such as:

Host name

User Name

Password

Port Number

Location

Additional Information

28

Yes, we provide free samples for all our services. You can request for free samples if needed. For specific service such as Standard Color Correction, You can select "Request 5 Free Samples" option while selecting the "Standard Color Correction" service.

29

We have made it simple for you make the payments. Each project you create will show some grid boxes. You can see an "Invoice Icon" before the footer section of the project grid box.

Invoice icon

Click on that icon to go to "Invoice" Page. Here you can see the generated invoice.

At the left side of the page, you have to add "Billing Address” by clicking on "Add Billing Address" button.

Billing Details

On the billing details page, enter the following details:

Billing Details

Name

Address Line 1, Address Line 2

Country

State

City

Zip Code

Then click "Save" Button to save the billing details. If you want to return to the invoice page, click "back" button.

To proceed for making payments:

Click the "Make Payment" button at the bottom of the invoice page.

Billing Details

Add necessary details about the card and billing details

Then click "Pay" button to complete the payment.

Note: Once you make the payment, your card is added to the payment option. You can select the "saved card" to make the payment easier.

30

You can remove the saved card from our application by following these steps.

Click "Profile" Icon at the top-right corner of the page.

Profile Icon

Select "Payment Settings" option from the opened section at the right side.

Payment Settings Option

Click “Delete" Icon of the available card.

31

Yes, you can check the payment history. To check the payment history please follow these steps:

Click "Profile" Icon on the top-right corner of the page.

Select "Payment History" option from the opened section.

Billing Details
32

You can pay multiple invoices at a time following the below steps:

Click "Profile" Icon on the top-right corner of the page.

Select "Pending Payment” option from the opened section.

Pending Payment Option

Set the "From Date" (1) and “To Date" (2) .

Pending Payment Option

You can see the list of pending invoices. Each invoices have a "tick mark" (3) at the right hand side.

Select the invoices you want to pay by clicking on the tick mark. If you want to select all invoices from the list, click on the tick mark (4) on the title bar. You can also deselect the boxes by clicking the same icons.

After selecting the invoices click "Proceed to Pay" (5) button.

You may then follow the same steps of payment as mentioned earlier.

33

Yes, we do provide One Hundred Thousand Edit Points on sign up. You can redeem these edit points at the time of invoice generation.

You will get maximum 15% Discount on every invoice (the 15% discount is equivalent to edit points).

You will get 5% edit points on every invoice.

We also provide Special offers. To check special offers:

a) Click "Profile Icon" at the top-right side of the page.

b) Select "Special Offers" from the right-hand section of the menu.

Special Offers Option

c) A slider will appear containing the specials offers.

Special Offers
34

Every user will get One Hundred Thousand edit points at the time of registration. Once you get the edit points, you can redeem these points at the time of payment.

One Hundred Thousand edit points is equal to 0.01 USD (1 cent).

We offer 15% discount for every Invoices if you have these edit points. It will be automatically redeemed at the time of invoice generation. The used edit points will be deducted from the total edit points you earn.

35

To check the available edit points:

Click the "Profile Icon".

A new section is opened at the right-hand side. You can see the available "edit points" here.

Available Edit Points

We offer 5% of the Edit points on every invoice. This edit points will be automatically added with the available edit points.

36

If you are not satisfied with our editing service, you can request for "Rework". You can provide more detailed instructions and samples for understanding your style.

To request for rework:

Click on the "Edited files" (1).

Then Click "Eye Icon" (2) on the file you want to re-work.

Request For Rework

The file preview page will appear. Click the "Request Rework" button.

Request For Rework
37

We keep your project for a maximum of 45 days. These completed projects are kept under the "Completed" section. You can see the completed project by clicking "Completed" tab on the second menu bar from the home page.

Request For Rework
38

Your feedbacks are really valuable to us.To express your opinions on our services, you’ve to mark the project as complete by putting a tick mark on the project grid box.

mark as complete

When your project is completed, a feedback form will be appeared.There are "star ratings" (1) as well. You may choose to give the stars out of 5 according to the level of your satisfaction. You can also mention a detailed "feedback" (2) of the project at the bottom of the page and then click "Submit" (3) to share the feedback with us.

Feedback Form
39

No. We accept events, parties and projects of different types. But, Shootpro24 specialize in Weddings – that’s why we are so good and affordable.

40

Shootpro24 can be as creative as needed to suit your needs. We understand everyone has a unique style of editing. Once we start working together you will complete a project file where you can include detailed instructions and upload links or files of your works.

41

Probably not! The quality of the final video(s) depends lot on the quality of the footage submitted. There may be times when the files sent to us are already corrupted or damaged, and we will have to decline the editing. Since we want to work with you, please reach out and see if we can work on your request. Our team is quite capable.

42

We stand behind the quality of our work 100% - but also understand you have exacting standards as well. Yes, in limited quantity and for short viewing minutes, we can process a sample. Please be aware that turn around during the high season may not be immediate.

43

Of course! Many of our clients are full-service videography or production companies and Shootpro24 works for them to handle certain aspects of their work..We are happy to take on project work as well as maintain a discreet relationship between us as you share the final work, (If you want.) With both photo and video editing we are here to save you time and money.

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